On the behalf of taxpayers and other stakeholders, public sector organizations need the ability to monitor the performance of their organizations and make strategic and tactical decisions quickly, consistently and accurately. This discipline, what we call Enterprise Performance Management (EPM), is a critical component to link the overall organizational strategy with program or business unit performance. In our experience, EPM and performance metrics-based management are essential to effective governance, accountability, transparency and compliance. Within the EPM framework, ICOR provides the methodologies, processes, metrics and systems that allow clients to organize, manage and report on the performance of their organizations – effectively linking strategies into operational plans in order to improve operational performance and alignment. Our Enterprise Performance Management services include:

• Strategic Performance Management. Implementing best practices, including Norton & Kaplan’s Balanced Scorecard (BSC), to create and link operational performance metrics to strategic activities, vision, and mission.
• Enterprise Governance. Defining, creating and implementing an adaptable, sustainable process framework and organizational model for effective management and oversight of operational and financial performance.
• Performance Analytics. Creating and analyzing an integrated fact-base of qualitative and quantitative measures in order to provide executives and managers with visibility and insight into their overall performance.
• Performance Assessment. Rapidly diagnose the alignment and maturity of organizations relative to performance management practices and metrics in order to identify weaknesses and opportunities for improvement.
• Performance Management Solutions. Collaborating with executives and managers to design and implement metrics management and dashboard solutions that provide on-going management and visibility of organizational performance.